Delivery and Returns

Delivery Sizes and Times

Sorry, we are unable to deliver to P.O. Boxes. 

Small Item Standard Delivery* -Authority for courier to leave

DELIVERY USUALLY WITHIN: 1-7 BUSINESS DAYS (+ 2 EXTRA BUSINESS DAYS FOR RURAL DELIVERY) once dispatched.

*excludes delivery to the outer islands - (Chatham Islands, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island & d’Urville Island) which will incur additional costs.

Medium Item Standard Delivery* -Authority for courier to leave

For Medium Sized items

DELIVERY USUALLY WITHIN: 1-7 BUSINESS DAYS (+ 2 EXTRA BUSINESS DAYS FOR RURAL DELIVERY) once dispatched.

*excludes delivery to the outer islands - (Chatham Islands, Steward Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island & d’Urville Island) which will incur additional costs.

Large Item Delivery

Items such as tents, furniture, BBQs etc.

COST: Depends on the item. We will advise you of the cost and you will not be charged for your order until you have approved this.

DELIVERY WITHIN: 1-7 BUSINESS DAYS (+ 2 EXTRA BUSINESS DAYS FOR RURAL DELIVERY) once dispatched

It is at our discretion whether an item  is classed as a small or large item for freight purposes

Dangerous Goods

Dangerous Goods Include:

• Ammunition
• CO₂
• Green Gas
• Blanks
• Aerosols

These cannot be shipped to rural addresses.


Refund Policy

Please note as our items are reduced to clear there are NO refunds or returns.


Warranty

Should your product be damaged upon arrival, please contact us via email with 5 days.

All items have at least a one year warranty against manufacturing defects, some products will have a longer period.

Should you have any warranty concerns, please contact us via email and we will direct you to the manufacturer/supplier to assist you with a repair, return or refund. They will require a proof of purchase to enable them to do this.


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