Delivery and Returns

Delivery and Click and Collect

Sorry, we are unable to deliver to P.O. Boxes.

Standard Delivery*

COST: $5 

For smaller items such and clothing and footwear

DELIVERY USUALLY WITHIN: 3-5 BUSINESS DAYS (+ 2 EXTRA BUSINESS DAYS FOR RURAL DELIVERY) If the item is in stock.

*excludes delivery to the outer islands - (Chatham Islands, Steward Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island & d’Urville Island) which will incur additional costs.

Large Item Delivery

COST: Depends on the item. We will advise you of the cost and you will not be charged for your order until you have approved this.

DELIVERY WITHIN: 3-7 BUSINESS DAYS (+ 2 EXTRA BUSINESS DAYS FOR RURAL DELIVERY) If the item is in stock

International Delivery

COST: Depends on the item and where in the world you are. We will advise you of the cost options and you will not be charged for your order until you have approved this.

DELIVERY USUALLY WITHIN: This will depend on which option you choose.

How does Click and Collect work?

In your shopping cart you will have an option to select your delivery method, just select ‘Click & Collect’ 

Our collection store is Rotorua.

We will contact you when your item is ready for collection. This should be within the day Mon-Fri if the item is in stock.

If you have ordered on the weekend and require your item urgently, please ring the store on (07) 3459333

Refund Policy.

Within 30 days of delivery, you may return any item that you have purchased, in new condition, with the original packaging and all of the tags attached; (we will not be able to process your refund without these.)

We offer a simple process for returning your purchases; 

  1. Download and print out our Returns Form.  Please include a copy of your proof of purchase.
  2. Fill out the Returns Form, making sure that the 'refund' box is ticked next to the item that you are returning.
  3. Make sure that all tags and labels are still attached; (we will not be able to process your exchange without these.) 
  4. Send the item to the following address:
  5. The Outdoorsman Headquarters Returns
    6 Tarawera Road
    Lynmore, Rotorua 3010


With regard to postage; unfortunately, we are unable to provide free returns for customers.

We will notify you of your refund via e-mail, once we have received and processed the returned item.

You can expect a refund in the same form of payment, which was originally used for the purchase, within 7 business days of our receiving your return.

Exchange Policy

Maybe you have chosen the wrong size and need something larger or smaller?  

Perhaps the colour did not suit after all and you would prefer another colour?

 As long as you can return the item in new condition, with original packaging and ensure that all of the tags are still attached we are happy to exchange your purchase.

We offer a simple process for exchanging your purchase. 

  1. Download and print out our Returns Form.  Please include a copy of your proof of purchase.
  2. Fill out the Returns Form, making sure that the 'exchange' box is ticked next to the item that you wish to exchange.
  3. Make sure that all tags and labels are still attached; (we will not be able to process your exchange without these.)
  4. Send the item to the following address:  
         The Outdoorsman Headquarters
         6 Tarawera Road
         Lynmore
         Rotorua 3010

With regard to postage; unfortunately, we are unable to provide free returns for customers.

If you have any queries or problems regarding your order please email us quoting your order number.

To avoid purchasing the wrong sizes please refer to our sizing guides.  If you are still unsure please contact us via email before you place your order.

Warranty

Should the product be damaged upon arrival, or if you discover any defects in your product, please contact us via email.

We will co-ordinate with you regarding the return of the item for assessment.  After assessment, we will approve a repair, a replacement or a refund as appropriate. 

All products are warranted against defects in manufacturing or materials for one year.

The Outdoorsman Headquarters Returns Form

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